Customer asked for N500 after travel delay but Peace Mass Transit said no. Now court says he must be paid N500,000

Patrick Chukwuma, an Enugu-based lawyer, told IFJ how he won a 500,000 naira damages claim against Peace Mass Transit Ltd. (PMS), a transportation company, after failing to refund his ticket for a delayed trip.

On Thursday, Enugu State High Court Judge CO Ajah ruled in favor of Chukwuma and ordered PMS to pay him 500,000 naira in damages.

His ordeal with the company began on February 2, 2021, when he purchased an N500 ticket from a PMS branch in Obollor-Afor, Udenu Local Government Area of ​​Enugu State. His destination was Enugu, the state capital.

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Two hours later, there were empty seats on the bus Chukwuma was now on, and how late he was for his appointment. He got off the bus and asked for a refund, but was told the company had a no-refund policy, meaning he couldn’t get his money back.

He argued the legality of the policy, but PMS staffers stood idly by. What followed was a trial five months later.

Chukwuma argued that Section 120 of the Consumer Protection Act 2018 provides that customers can cancel reservations and businesses cannot charge fees if service providers can cause another customer to patronize them.

“A consumer has the right to cancel any reservation, reservation or advance order for goods or services, subject to reasonable costs of cancellation of the order or reservation by the supplier or service provider.”

– Section 120(1) of the Consumer Protection Act 2018

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Nine months after the complaint was filed, Chukwuma has won justice and opened the door to further scrutiny of a popular policy among Nigerian businesses and brands.

Melvin Z. Madore